Course Content
- ServiceNow Account Creation?
- Introduction to Instance.
- Basic Configurations in Instance – (UI 15, UI 16)
- Versions In Snow, ITIL , Paas and Saas Tools Importance
- How to get Info of Version in Current Instance and Its Latest Information Notes on the latest release.
- User,Group and Role Creation.
- Creation of User,Assign to a Group and Adding Roles.
- Tables (Tables & Columns).
- Custom Table Creations and Its Importance.
- Out of Box Features (Incident, Problem, Change)
- Creation of Form & Designing the Form
- Building the Different Functionalities on the form.
- Field and List – OverView and Importance
- List View and Studying the Other Features on List View
- Working on Filters with Multiple Examples
- Incident Form all the Functionalities are explained
- Creation of Fields & Sections.(Related-Sections)
- What is use of Visual Task Boards
- DashBoards and Homepages , Plugins Importance.
- DotWalking and Using of Dot Walk in Different Scenarios
- Impersonating the User and Delegation of User Importance.
- List view Concepts and Dependent Choice Building.
- Assignment Rules and Assignment LookUp Rules
- Type of Import Set and its Importance
- Data Lookup Rules and Creation of it.
- Data Source – Import Data Methods
- Transform Map – Import Data into Instance.
- Import and Export of Files
- SLA-(All the Three Types).
- Service Level Agreements and Its Importance.
- Two Types of SLA (Response , Resolution)
- Notes on SLA , OLA & Up with Practical Example
- UpdateSets Creation and Movements.
- Backout Update and Remote Update set Creation.
- Remote Instance Creation for UpdateSet
- UpdateSet Error and their Best Practices
- Shortcuts in ServiceNow are Explained
- UI-Actions and Process FlowMatters.
- WorkFlow Creations and Its Importance.
- Survey Creation.
- Events Creation and Its Importance.
- Notification Creations.
- InBound Notification
- OutBound Notifications.
- Reports Creations
- Scheduling the Reports
- Catalog Item – Introduction
- Catalog Item – Creation(Variables)
- Variable Set Creation & Importance.
- Record Producer.
- Order Guides.
- Importance of Dictionary and Reference Qualifier.
- Notification Buildings (Inbound & OutBound) Information Knowledge Base and Knowledge Articles Importance & Creation. ACL (Access Control List).
- Implementation of ACL
** Scripting **
- Difference Between Server-Side Scripting and Client Side Scripting. UI-Policies and UI actions , Data Policies.
- Client Scripts(All 4 types).
- Catalog Client Scripts and Catalog UI-Policies.
- Business Rules(ALL) are their Importance.
- Script Includes and How to Implement
- g_scaratchPad and Its Importance.
- Glide Ajax, Glide Record and Glide User
- Gsft Methods and Get Reference importance
- Implementation of WorkFlow and Activities
- Schedule Jobs & Schedule Reports.
- Importance of ALL JavaScript – API in ServiceNow Instance
- OverView of Service Portal & Importance of All API’s.
- Every Topic Expected Interview Questions
- Tips to Crack the Interviews and the Expected Question are also Provided