Salesforce

• Introduction To Sales Cloud
• Sales Cloud
• Leads Home Page
• Creating List Views
• Creating And Converting Leads
• Creating Accounts and Contacts
• Creating Email Templates
• Creating Products
• Creating Opportunities
• Creating Activities
• Creating A Lead Queue
• Creating An Auto-Response Rule
• Creating Campaigns

• Introduction To Quote Templates
• Quote Templates
• Creating A Quote Record ,Template
• Generating A Quote PDF
• Modifying Quote Templates

• Introduction To Service Cloud
• Service Cloud
• Creating Cases
• Creating Case Assignment Rules
• Creating Case Escalation Rules
• Attaching Solutions To Cases
• Creating A Web-To-Case Form
• Creating An Email-To-Case Address

• Introduction To AppExchange
• Finding And Selecting An App
• Finding A Developer,Consultant

• Introduction To Reports
• Understanding Report Formats
• Creating A Leads Report
• Adding Leads To A Campaign From A Report
• Scheduling Reports
• Creating A Campaign Report

Execution palette

• Introduction To Dashboards
• Creating A Dashboard
• Refreshing A Dashboard
• Modifying Columns On Dashboards
• Adding Filter To Dashboard
• Managing Access To Reports
• Adding A Report As A Dashboard Component
• Setting Up Dynamic Dashboards
• Enabling Dashboards For IPad
• Modifying Report And Dashboard Interfaces
• Activating The Report Builder On Profiles

• Introduction To Chatter
• Enabling Chatter
• Enabling Chatter Feeds On Records
• Creating A Free Customer Chatter User
• Customizing Chatter Email Notifications
• Configuring Salesforce To Salesforce
• Accepting A Salesforce Connection
• Sharing An Account Via Salesforce To Salesforce
• Enabling Ideas
• Configuring Ideas Themes
• Enabling Social Accounts

• Introduction To Role Hierarchy
• Creating Groups
• Creating Permission Sets
• Assigning Roles To Users

• Introduction To Security Controls
• Security Controls
• Sharing Settings
• Field Accessibility
• Password Policies
• Session Settings
• Login Flows
• Network Access
• Activations
• Session Management
• Login Access Policies
• Certificate And Key Management
• Viewing Setup Audit Trail
• Executing Expire All Passwords

• Introduction To Profiles
• Standard Profiles Overview
• Assigning Page Layouts
• Field-Level Security
• Custom App Settings And Access
• Tab Settings
• Record Type Settings
• Administrative Permissions
• General User Permissions
• Standard Object Permissions
• Custom Object Permissions
• Password Policies And Session Timeout
• Login Hours And IP Ranges
• Enabling Apex And Visualforce Access

• Introduction To Data Management
• Importing Leads
• Importing Contacts And Accounts
• Using Mass Delete
• Installing Data Loader
• Importing Records With Data Loader
• Updating Records With Data Loader
• Deleting Records With Data Loader
• Exporting Records With Data Loader
• Adding A Field In The Schema Builder
• Scheduling A Data Export
• Creating And Using Sandbox
• Mass Transferring Records
• Reporting Snapshots
• Working With Tags

• Introduction To Workflow Rules
• Creating A Workflow Rule
• Creating A Workflow Rule Field Update
• Creating A Workflow Rule Task Assignment
• Creating A Workflow Rule Email Alert

• Introduction To Change Sets And Deployment
• Change Sets And Deployment
• Outbound Change Sets
• Inbound Change Sets
• Deployment Settings
• Deployment Status
• Eclipse IDE

• Introduction To Communities
• Creating A New Community
• Topic Management
• Recommendations Management
• Reputation Management
• Adding Members
• Managing Tabs And Branding
• Login And Registration
• Community Preferences

• Introduction To Help And Training
• Help And Training
• Using Answers
• Using Ideas
• Searching For A Help Topic
• Contacting Support
• Trust Site
• Known Issues